Cash on delivery works when every order has a phone, an address, a status, delivery notes, and a follow-up plan. It fails when “paid / not paid” lives only in your head or in a WhatsApp thread.
Operating rules
- Confirm stock and address before dispatch
- Track cash collected separately from order status
- Use the same statuses every time so nothing lives only in chat
- Cap daily COD volume to what you can actually confirm and collect
Deeper guide: COD for online sellers. Help: cash on delivery. GrowVai treats COD as one payment option on a store and order desk — not as the category of the product.