Cash on delivery for online sellers
Cash on delivery remains common for buyers in Egypt and the region. Treat it as one payment option inside a proper store and order desk — not as your entire business model. This guide covers enabling cash on delivery, setting expectations, and collecting cleanly.
Decide when cash on delivery makes sense
Offer cash on delivery when trust or card access is a barrier for your buyers. Keep other options (gateway, InstaPay, bank transfer) available so cash on delivery is a choice, not a trap.
Enable cash on delivery in payment settings
In GrowVai, turn on cash on delivery among your payment options. State clearly on the shop that payment is collected on delivery when the buyer selects cash on delivery.
Confirm orders before shipping
Use the order desk to confirm phone, address, and willingness to pay on delivery. Optional WhatsApp click-to-chat drafts help you follow up — GrowVai does not automate Cloud API sends.
Ship and mark collection status
After delivery, mark cash collected or failed in the order desk so your records stay accurate for cash flow and follow-up.
Handle failed cash on delivery calmly
Have a clear return or retry path. Update order status, note what happened, and only re-ship when the buyer confirms. Do not invent delivery timelines you cannot keep.
FAQ
Is GrowVai a cash on delivery-only platform?
No. GrowVai is an online store and order platform. Cash on delivery is one payment option among others you can enable. Launch path for Egypt: /guides/create-online-store-egypt.
How do I reduce cash on delivery failures?
Confirm contact details before shipping, keep product and total clear, offer prepaid options for repeat buyers, and follow up promptly from the order desk when an order is at risk.
Does enabling cash on delivery require WhatsApp Business API?
No. Cash on delivery is a payment option on your store. WhatsApp drafts in GrowVai are optional click-to-chat follow-ups from orders, not Cloud API messaging.
Where do cash on delivery funds go?
You collect cash on delivery through your courier or delivery process. GrowVai helps you track order and collection status; it is not your bank and does not hold buyer cash on delivery cash.
Can Instagram sellers use cash on delivery on GrowVai?
Yes. Put your shop link in the Instagram bio, enable cash on delivery among payment options, and confirm orders from the desk. Guides: /guides/instagram-sellers-storefront and /for/instagram-sellers.