Help center
Quick answers on storefront setup, orders, payments, billing, and policies for GrowVai sellers.
What is GrowVai?
GrowVai is a bilingual online store and order platform for sellers in Egypt and MENA.
Pricing and plans
How GrowVai free and paid plans work for storefronts and order capacity.
Cash on delivery (COD)
COD is one payment option on GrowVai — how to enable and track it.
Arabic and RTL storefronts
Sell in Arabic MSA and English with right-to-left layout support.
How long to launch
What a same-day GrowVai launch usually includes — and what can wait.
Payment options
Gateway, cash on delivery, InstaPay, and bank transfer on GrowVai.
WhatsApp drafts from orders
Click-to-chat drafts for follow-up — not WhatsApp Cloud API.
Upgrade and billing
When to upgrade, where to manage billing, renewals, pause/cancel, and gift endings.
FAQ
Do I need a business license to start?
No. You can start with GrowVai today. Many of our sellers register their business after they hit consistent orders.
What payment options can buyers use?
Buyers can pay via gateway checkout (where enabled), cash on delivery, InstaPay, bank transfer, or your own payment link — funds go to you, not GrowVai.
Is Arabic fully supported?
Yes. Full RTL layout, Standard Arabic and Egyptian Arabic storefront copy, and Arabic templates from day one.
What guidance do I get after signup?
The in-app seller playbook walks you through first product, payment setup, sharing your storefront, and handling your first order — step by step in the dashboard.
Is the free tier really free?
Yes. Free stays available as a free starter. It is intentionally limited so active shops move up when they need more room, but it never expires.
Does GrowVai process buyer payments?
No. GrowVai bills sellers for the platform via subscription billing. Your customers pay you directly — gateway, cash on delivery, bank transfer, InstaPay, or your own payment link. We never hold your GMV.
Is GrowVai a marketplace?
No. GrowVai provides storefront and order tools for independent sellers. Each seller runs their own store, sets their own prices, and collects payment directly from buyers. GrowVai is not a marketplace and does not handle payments between buyers and sellers.
Does GrowVai send WhatsApp messages for me?
No. You can follow up with buyers from Orders, including opening a WhatsApp draft — GrowVai does not send WhatsApp messages for you.
What happens after a buyer taps order?
GrowVai records the request in your order desk. You confirm stock, delivery, and payment with the buyer before fulfilling it.