Cash on delivery for online sellers

Cash on delivery (COD) remains common for buyers in Egypt and the region. Treat it as one payment option inside a proper store and order desk — not as your entire business model. This guide covers enabling COD, setting expectations, and collecting cleanly.

Decide when COD makes sense

Offer COD when trust or card access is a barrier for your buyers. Keep other options (gateway, InstaPay, bank transfer) available so COD is a choice, not a trap.

Enable COD in payment settings

In GrowVai, turn on cash on delivery among your payment options. State clearly on the storefront that payment is collected on delivery when the buyer selects COD.

Confirm orders before shipping

Use the order desk to confirm phone, address, and willingness to pay on delivery. Optional WhatsApp click-to-chat drafts help you follow up — GrowVai does not automate Cloud API sends.

Ship and mark collection status

After delivery, mark COD collected or failed in the order desk so your records stay accurate for cash flow and follow-up.

Handle failed COD calmly

Have a clear return or retry path. Update order status, note what happened, and only re-ship when the buyer confirms. Do not invent delivery timelines you cannot keep.

FAQ

Is GrowVai a COD-only platform?

No. GrowVai is an online store and order platform. Cash on delivery is one payment option among others you can enable.

How do I reduce COD failures?

Confirm contact details before shipping, keep product and total clear, offer prepaid options for repeat buyers, and follow up promptly from the order desk when an order is at risk.

Does enabling COD require WhatsApp Business API?

No. COD is a payment option on your store. WhatsApp drafts in GrowVai are optional click-to-chat follow-ups from orders, not Cloud API messaging.

Where do COD funds go?

You collect cash on delivery through your courier or delivery process. GrowVai helps you track order and collection status; it is not your bank and does not hold buyer COD cash.