Ghosting happens when the buyer is unsure about total price or delivery day. Your first reply should confirm both.
Template: instant confirmation
Thanks [name] — your order is [product] × [qty], total [amount] EGP COD, delivery [day]. Reply YES to confirm or EDIT to change address.
Simplicity is the ultimate sophistication.
البساطة هي قمة الت sophistication.
— Leonardo da Vinci (attributed)
Send the template within five minutes during business hours. Speed signals legitimacy.